Delete your Clipkiln account

This page is for Clipkiln: the Clipkiln app for Android and iPhone (listed as "Clipkiln: AI Clips & Shorts" on Google Play and the App Store) and the website at clipkiln.com. Both are made by Clipkiln. One account works in both, so deleting it in one place deletes it everywhere.

How to delete your account

In the app

1. Open Account.
2. Under Close account, tap Delete my account.
3. Read what will be deleted, type DELETE, and confirm it is you: with your password, or by signing in with Google or Apple again.

Your account and its content are then deleted straight away. It can't be undone.

On the website

1. Log in at clipkiln.com.
2. Open Account (the Account button at the top of the page on a computer, or Account in the bar at the bottom of the screen on a phone).
3. Under Close account, email support@clipkiln.com from your account's email address and ask us to delete your account.

If you can't log in

Email support@clipkiln.com from the email address your account uses, and ask us to delete your account. You don't need the app or a password for this.

When you ask by email, we delete your account and its content once we have confirmed the request comes from you: promptly, and in any case within one month.

If you subscribed through the App Store or Google Play

If you subscribed through the App Store or Google Play, deleting your Clipkiln account does not cancel that subscription. Cancel it in the store first, or the store may keep charging you:

• Google Play: in the Google Play app, tap your profile, then Payments and subscriptions, then Subscriptions; or go to play.google.com/store/account/subscriptions.
• App Store: on your iPhone, open Settings, tap your name, then Subscriptions; or go to apps.apple.com/account/subscriptions.

A plan bought on the Clipkiln website is cancelled when your account is deleted.

What is deleted

When your account closes, it is deleted from the live service. There is no grace period and no soft-delete. That includes:

• your account details: your email address, your plan and your usage;
• your uploads and clips, the clips you saved, your story scripts and compilations, and your logo, music, transition sound and sound effects;
• the tokens for any social accounts you connected;
• the record of what your account did and when.

What is kept, and for how long

A few records outlive the account. They are kept for the reasons set out in our Privacy Policy, and then deleted automatically:

• Backups. Copies in our encrypted backups are gone within 31 days. We also keep 14 days of snapshots on our own server. If we ever restore from a backup, we delete again any account that had been closed.
• Payment records. The amount, the date and the Stripe reference for money taken, refunded or failed: 6 years, as tax law requires. The link to your account is removed when the account closes. Stripe keeps its own records of the payment under its own legal obligations.
• The notice record. A record of each subscription notice we are required by law to send you, and of our emails telling you about a change to our Terms: 6 years after it was sent. Your email address and the link to your account are removed; a one-way hash of the address is kept so the record can still be matched if you raise a question about it.
• The AI spend record. Which AI feature was used, when, and what it cost (no content): 6 years, as an accounting record. The link to your account is removed.
• The trial mark. Only if the account used its free trial or ever paid: a one-way hash of your email address (not the address), and whether it used its trial and whether it ever paid: 3 years after the account is closed.
• The card mark. The fingerprint of a card that started a free trial, had a free first month, or paid us (Stripe's token for the card, not the card number): 2 years after the trial or first payment.
• Server logs. Our web server's access logs (IP address, time, page requested, browser type): 14 days.
• Support emails. Messages you sent us are kept in our email inbox for up to 12 months.
• Affiliates and clippers. If you were in our affiliate or clipper programme, its payment records are kept for 6 years after the last payment to you, as tax law requires.

The full details are in our Privacy Policy, under How long we keep things and What outlives your account, and why.