Version 1.1

Clipkiln — Terms of Service

Version: 1.1 · Last updated: 2026-09-06

1. Who we are

Clipkiln is operated by Charles Benjamin Towe, a sole trader trading as "Clipkiln".

Address for service of documents: Crowle Court Farmhouse, Bredicot Lane, Crowle, Worcestershire, WR7 4AY, United Kingdom Contact: support@clipkiln.com, or the Contact form inside the app.

2. What Clipkiln does

Clipkiln takes long videos you upload and produces short vertical clips with subtitles. It transcribes the speech, uses AI to find the strongest moments, and renders them. It also turns a script you write into a narrated video with a synthetic voice.

If you choose to, you can connect your TikTok, YouTube or Google Drive account and post or upload finished clips to it from inside Clipkiln. That is optional, you can disconnect at any time, and section 7a explains what it means.

3. Your account

You must be 18 or over and give an accurate email address. You are responsible for keeping your password secret and for everything done through your account.

4. Payment, cancellation and refunds

Payments are handled through Stripe Managed Payments. Stripe is the merchant of record for your subscription — they take the payment, handle sales tax/VAT, and your purchase is a contract with them. We provide the service itself. We never see your card details.

• Plans and what each one includes per month. A "minute" is a minute of video processed, measured by the length of the video you give us or of the narration we generate for you:

Prices include any tax due. Unused minutes do not carry over to the next month.

• Subscriptions renew monthly until cancelled. Cancel any time; you keep access until the end of the paid period.
• You have a legal right to cancel within 14 days of first subscribing. This right applies once, when you first sign up; it does not restart each month. If you cancel within that window you may be charged a proportionate amount for what you have already used.

4a. The free trial

The trial is on the Pro plan only, it lasts 7 days, and you get one per account — ever.

• What you get. Seven days on Pro without being charged, with 300 minutes to use during the trial. That is less than Pro's usual 1,200 minutes a month: the trial is there to let you try the product, not to provide a free month of it.
• A payment method is required to start it, and the trial converts automatically. When the seven days end you are charged £14.99 for your first month of Pro and monthly after that, unless you cancel first.
• Cancelling during the trial costs you nothing. Cancel at any point before the last day and no payment is taken. You keep the trial until the day it was due to end.
• You may choose not to take the trial. When you subscribe to Pro you can pay straight away instead and get the full 1,200 minutes immediately. Declining it does not use it up.
• You may end the trial early. If you want Pro's full allowance before the seven days are up, you can end the trial and be charged the £14.99 there and then.
• Base has no trial. If you move from a Pro trial to Base, the trial ends that day and your first Base payment is taken straight away. If you move from Base up to Pro and have not used your trial, you get the seven days and are charged for Pro at the end of them.
• One per account, ever. The trial is used up the first time you take it, and it does not come back. Changing plan, cancelling, subscribing again, or deleting your account and registering the same email address again do not give you another one.
• How we enforce that after you close your account. So that deleting an account is not a way to obtain a second trial, we keep three things when an account is closed: a one-way cryptographic hash of your email address (not the address itself), whether that account had used its trial, and whether it had ever paid. Nothing else survives, we cannot recover your email address from the hash, and it is used for nothing but recognising a returning account. Our lawful basis is our legitimate interest in preventing repeated use of a one-per-customer offer.

5. YOUR CONTENT — read this section

You keep ownership of everything you upload and everything Clipkiln produces from it. We claim no rights over your videos or your clips.

You are responsible for what you upload. By uploading, you confirm that:

• You own the video, or have permission from whoever does, to use it this way; and
• Everyone identifiable in it has consented where the law requires it; and
• It does not infringe anyone's copyright, trademark, privacy or other rights; and
• It is lawful.

We do not check whether you have the rights to your uploads, and we cannot. Clipkiln is a tool. Pointing it at someone else's video does not give you rights to that video, and does not transfer that problem to us.

You agree to indemnify us against any claim, loss or cost arising from content you upload or clips you publish. If a rightsholder complains, we will act on a valid notice — including removing content and, for repeat infringement, closing your account.

Report infringement to: support@clipkiln.com with the work concerned, the material complained of, your contact details, and a statement that you are authorised to act.

6. What you may not do

• Upload content you have no right to use.
• Upload unlawful, abusive, or sexual-abuse material.
• Attempt to break, overload, reverse-engineer, or gain unauthorised access to the service.
• Resell or redistribute the service itself.
• Use it to impersonate anyone or to deceive.

We may suspend or close an account that breaches this, and we will tell you why.

7. Stock footage, music and voices

Clipkiln can composite stock footage from Pexels into your clips and add background music. Where footage comes from Pexels, we credit Pexels in the app.

• Stock footage arrives inside a finished, composited clip. You may not extract it and redistribute it on its own — that would breach the Pexels licence.
• Music or sounds you upload are your responsibility, exactly like your video.
• The synthetic voices use Kokoro (Apache-2.0). You own the narration audio produced; you are responsible for what you make it say.

7a. Connecting TikTok, YouTube or Google Drive

Posting from inside Clipkiln is optional, and nothing is connected unless you connect it.

• You are posting to your own account, under that platform's rules. Their terms and community guidelines govern what you post; we cannot appeal, restore or unpublish anything on your behalf once it has left us.
• We hold an access token for each account you connect, so that we can post on your instruction. You can disconnect at any time in the app, which stops us using it. See the Privacy Policy for what is stored and for how long.
• A post cannot be recalled by us. Deleting a clip in Clipkiln does not remove something already published — delete it on the platform.
• TikTok posts may arrive as drafts rather than going live, depending on the access that platform has granted us. The app tells you which will happen before you post.

8. Privacy in one line

Your videos never leave our server. The transcript — the text of what is said — is sent to our AI provider so it can find the good moments. Full detail in the Privacy Policy.

9. How long we keep your files

• Uploads: an upload is deleted 5 days after you last touched it. That removes the source video, every clip rendered from it, and the upload's entry in Recent Uploads. It is automatic and it is not recoverable — re-upload the video if you need it again.
• Rendered clips you have not saved: deleted with their upload, at 5 days.
• Story videos you have not saved: deleted 10 days after they were made. The script and every setting are kept, so you can re-render the video at any time.
• Stock footage we fetched for a job: deleted after 1 day.
• Files you attach to a support message: deleted as soon as the message is sent.
• Clips you save to your account: kept until you delete them or close your account.

10. Service availability

Clipkiln is provided "as is". We do not promise it will be uninterrupted or error-free, that the AI will pick the clips you would have picked, or that any clip will perform well on any platform. We may change or discontinue features.

11. Our liability

Nothing here limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be limited — including your non-excludable rights as a consumer under the Consumer Rights Act 2015.

Subject to that, and because this is a low-cost tool rather than a managed service:

• We are not liable for lost profits, lost content, lost opportunities, or indirect loss.
• Our total liability to you in any 12-month period is limited to what you paid us in that period.
• Keep your own copies of anything you care about. See section 9 — we delete files on a schedule and we are not a backup service.

12. Ending it

You may close your account at any time by emailing support@clipkiln.com — we delete it and everything in it. We may close yours for a breach of these terms, or with reasonable notice otherwise. On closure we delete your content per section 9 and the Privacy Policy — with the one exception set out in section 4a, which is the small record we keep so that closing an account is not a way to obtain a second free trial.

13. Changes to these terms

We may update these terms. For material changes we will give you reasonable notice by email. Continuing to use Clipkiln after that means you accept the new version.

14. Law

These terms are governed by England & Wales law. As a consumer you keep the protection of the mandatory laws of the country you live in, and may bring proceedings there.